There are different method to copy favorties from one users to onother user.
1 Option - Manual Copy
- ServiceNow saves the favorities in the table: sys_ui_bookmark
- Open the table: sys_ui_bookmark.list
- Set filters to find only your rows
- Open every row and replace the ueAprire ogni riga, sostituire l’utente, click con il tasto destro del mouse nella parte grigia alta, selezionare “Insert”
- Repeat this action for all affected rows.
Option 2 - Semi-manual copy
- ServiceNow saves the favorities in the table: sys_ui_bookmark
- Access the sys_ui_bookmark.list table
- Set the filters to locate the affected rows
- Export data to excel
- Edit the excel file by replacing the user name
- Import the excel file into ServiceNow via Load Data
Option 3 - Copy by script
You can write a script that queries the sys_ui_bookmark table with the correct filters and copy the rows by setting the new user.
This method is a little more complicated, it requires knowledge of java.